The Importance of Lift Maintenance

Find out why lift reliability starts and ends with good maintenance.

Updated 13/03/2023

Why lift maintenance is so important.

When we say that reliable lifts start and end with good maintenance - we mean it.

During a maintenance visit, lift engineers perform regular checks and adjustments to ensure the lift operates at peak performance. They also verify the operation of key components that safeguard the safety of the passengers who use them.

Lift problems don't disappear without action. If you don't have an engineer regularly checking your equipment, you may have unidentified issues that get worse with each run. If an issue persists for a long time, it is likely to cause further problems, which adds to the cost of repair.

You can give us a call for advice on lift maintenance, even if you plan on using another service.

What is done on a lift maintenance?

Your lift engineer should do the following:

  • Carry out tests to ensure the function of key safety devices.
  • Check the function of the lift equipment.
  • Carrying out adjustments to equipment with tolerances that change over time.
  • Making observations on wearing equipment and identifying potential future problems.
  • Renewing "Consumable items".
  • Consumable items will generally be considered as oils and greases, light bulbs, batteries, etc.
  • Making recommendations to improve the safety and extend the lifespan of your lift.
  • Complete any recommendations that a LOLER engineer has made during a thorough examination.
  • Clean the lift shaft and motor room.
  • Make a note of their attendance on the log card.
  • Complete a detailed digital report which summarises their visit.

Is it worth the cost?

Lift maintenance isn't necessarily a big expense; in fact, it can actually save you money over time.

Usually, lifts start having problems because they haven't been properly maintained. By doing regular checks and making sure everything's running smoothly and well-oiled, you can avoid most issues, except the usual wear and tear that happens over time.
When it comes to fixing lifts, it's cheaper to sort out small problems early than to wait until they turn into big ones.

A good way to think about it is like taking care of a car. It's less costly to change your car's oil regularly than to ignore it and end up with bigger problems like engine wear, bad fuel efficiency, overheating, pollution, losing your warranty, lower resale value, and even total engine breakdown

How often should I have my lift maintained?

How often your lift needs to be maintained depends on several factors

If you need more clarification, email us the following information, and we will get back to you with our recommendation.


  • The age of your lift (if known).
  • The type of lift (Goods lift, Passenger lift, Dumbwaiter, etc).
  • The type of use (Carrying passengers only, goods only, both, etc).
  • The environment of your lift (Is it inside or outside? Is it in a factory, school or hotel?)
  • The amount of traffic (this can be a rough estimate. If you're unsure, tell us how many people it serves. i.e. 30 flats, 200 employees, 500 students, etc.).
  • The number of floors it serves.
  • What is your view on the general condition of the lift?


Let us know at


The types of lift maintenance

Preventative Maintenance

This refers to planned maintenance work as part of a "Planned Preventative Maintenance" (PPM) schedule.

The entire year's maintenance is planned and booked on a PPM schedule. Issues are spotted in real-time before they develop into more significant problems.

Reactive Maintenance

This refers to maintenance work that is taken once an issue has already arisen. An engineer will attend to assess the situation and provide a plan of action for resolution.

We do not recommend relying on reactive maintenance as a solution for your lift.

Do you require a lift maintenance?

Got issues with your lift? If your lift is in need of a maintenance visit?

Simply contact our team by dialling 020 7097 8588 or by emailing us at