Kent & Medway · Independent lift engineering
From an unexpected breakdown to a long-term servicing plan. Forge Lifts supports lift owners and building managers across Kent and Medway, with our head office in Dartford and engineering workshop in Rochester.
24/7 emergency call-outs · 020 7097 8588
One-off repairs welcome. No maintenance contract required.
Lift repairs in Kent
You do not need a part number or a diagnosis to ask for help. Tell us which lift is affected, what has happened and whether anyone is inside. For an urgent breakdown, call rather than sending an online enquiry.
We confirm availability for your site and discuss access. After investigating, we explain what can be done during the visit and whether parts, a quotation or further attendance are needed.
Doors that will not close, a lift that does not respond to calls or a fault indication all need the cause established. We investigate the relevant door, control and drive equipment and record the lift’s status at handover.
One-off attendance can be arranged even if another company maintains the lift. Tell us about any work already in progress.
Repairs & emergency call-outsIntermittent problems may not be present when an engineer arrives. Previous job sheets, available fault records and a description of when the problem occurs help us decide what to investigate.
We explain what the evidence shows and whether further diagnostic work is needed.
Understanding recurring breakdownsWe support nearly all lift brands, including older installations. We assess repairability, compatibility and available equipment before recommending a replacement. A lift’s age alone does not tell us which work it needs.
Our Rochester workshop
Our engineering and technical workshop in Rochester carries out electronic repairs and advanced diagnostics on lift equipment. Control boards and drives are assessed case by case, giving us another route to consider alongside replacement.
Some faults involve the component itself; others come from the installation around it. We agree the assessment needed before equipment is removed or sent to the workshop.
A record of the component work
Assessment, repair and testing have separate outcomes. Our workshop record explains the work completed, the tests undertaken and any limitations.
Explore the workshop job sheetShare the lift details, component reference and symptoms. We discuss whether on-site investigation or workshop assessment is appropriate.
Repair options depend on the unit, its condition and parts availability. The assessment and proposed work are agreed for that component.
Workshop work alone does not confirm the lift is ready to run. Reinstallation, commissioning and checks on the lift must also be addressed.
Lift maintenance in Kent
Planned preventative maintenance is arranged around your lift’s equipment, condition and use. We agree the visit schedule and record the checks, findings and follow-up on each maintenance job sheet.
Send us the lift details, recent service records, outstanding repair quotations and any examination reports. These help establish the starting condition and the work already identified.
Check the end date and notice requirements of your current agreement so we can discuss a suitable handover. For several sites, list each lift against its building address.
Open a package for a short overview.
An agreed number of preventative maintenance visits, priority attendance over non-contracted clients, reduced labour rates, and consumables such as lubricants and cleaning materials.
Call-outs and repairs are charged separately.
Includes the Standard benefits with no call-out charge. Repairs are still charged.
At least six planned maintenance visits per year.
A dilapidation report records the lift’s condition before selected parts of the installation are included in the cover. Labour, parts and exclusions are defined in the agreement.
At least six planned maintenance visits per year.
Attendance terms and the scope of cover are confirmed in your agreement.
Planning work on an existing lift
If there are several outstanding issues, an engineering assessment can help establish the lift’s condition and the scope of work. We can discuss repairs and selected upgrades in the context of the whole installation.
Inspections & condition surveysBased in Kent
Our head office handles enquiries, quotations and servicing arrangements. Our Rochester workshop supports component assessment and electronic repair work.
Forge Lifts · Head officeAdmirals Park, Victory WayPlease contact us before an office or workshop visit, or before sending equipment.
We support buildings across Kent and Medway. These are established coverage locations; send your full site postcode if your town is not listed.
Attendance is confirmed for your particular site and the work required. Tell us about access restrictions, the number of lifts and who can meet the engineer.
Ask about your Kent siteStairlift support is for commercial or managed sites. Private-home stairlifts are outside our scope.
Call 020 7097 8588 with the site postcode and fault details. Our breakdown phone line is available 24/7. We confirm available attendance when you contact us; timing depends on the site, access and engineer availability.
Speak to us first so we can agree whether workshop assessment is suitable and how the equipment should reach us. Send the unit reference, lift details and fault history you already have. Removal and reinstallation need to be arranged with the engineer responsible for the work on the lift.
We assess each unit individually; some faults or parts cannot be repaired. Testing limits and any further work are recorded.
Send the address, equipment details and any existing findings or photographs. We can discuss the information available and whether an attendance or further assessment is needed before a repair quotation. For a breakdown, the fault may need to be investigated first.
What affects the cost of a lift repair?The record matches the work. Maintenance visits have service findings, call-outs record attendance and handover status, and workshop work records the component assessment, repair and testing. Detailed technical investigations have a different scope. See the different job sheets.
We do not carry out LOLER examinations in-house. We can help arrange an examination with an independent third-party provider, or introduce you so you can arrange it directly. Servicing, repairs and engineering condition surveys are separate from that examination.
Talk to Forge Lifts
Tell us where the lift is, what you need help with and any work already identified. For a workshop enquiry, include the component reference if you have it.
For an urgent breakdown, call us directly.
020 7097 8588 For urgent breakdowns, our phone line is available 24/7.Have maintenance records, repair details or an existing report? You can email them to our team.
info@forgelifts.co.ukEmail is monitored 7am–10pm. For an urgent breakdown, call our 24/7 phone line rather than sending an online enquiry.
Your enquiry — for urgent breakdowns, please call us directly.
Check your details, then send your enquiry to our team.