Tell us what needs attention.
An alarm that rings inside the lift does not by itself confirm that a passenger can reach someone outside. The autodialler places the call and provides two-way speech. Its telephone connection and the service answering the call also need to work.
You do not need to know which model to order. Tell us what has happened and where the lift is located.
Does the telephone need replacing, or just its connection?
A lift autodialler and a mobile gateway do different jobs. The autodialler handles the alarm call and passenger speech; a gateway provides a connection through a SIM and mobile network. Some equipment combines both functions.
If the existing telephone is suitable, a compatible 4G gateway may allow it to be retained. If the telephone is faulty or unsuitable for the intended connection, replacement may be needed. We assess the equipment and call arrangements together.
Received a migration notice from your phone provider? Share the notice before the line changes. Our digital phone line guide explains the checks to arrange.
What does installation involve?
Assess the existing arrangement
We identify the telephone and connection, check the reported problem and consider the passenger controls, speaker, microphone, wiring and power arrangements. Existing records help establish what can be retained.
Agree the equipment and work
The proposal identifies the suitable telephone, any connection changes and installation work. We agree access and the planned interruption to lift use. Programming access and future support should be clear before choosing the equipment.
Install, configure and test
The agreed equipment is fitted and configured for the intended answering service. Commissioning checks cover two-way speech, correct lift identification, relevant automatic test calls and the required power-failure conditions.
The network connection, backup power and receiving arrangements are part of the assessment. See the responsibilities to agree for a working alarm connection.
What affects lift autodialler installation cost?
A price for the telephone alone is not the same as a price for a working installation. The quotation depends on the existing equipment, access and the changes needed.
Equipment and installation
- Telephone model and any passenger voice unit or controls needed.
- Wiring, mounting and access requirements.
- A gateway, antenna or backup power equipment, if required.
- Configuration, commissioning and any fault investigation.
Ongoing arrangements
- Fixed-line or mobile subscription charges.
- Alarm answering or monitoring services.
- Routine communication checks, maintenance and battery replacement.
Ask which items are included, separately charged or provided by another company.
Share the site postcode, number of lifts and the problem or planned work. We can discuss the assessment needed and provide a quotation for your installation. If only the connection needs changing, see 4G gateway installation costs.
A clear handover, with support responsibilities agreed.
Keep the equipment details, configuration information and commissioning record with the lift’s documents. Confirm who answers calls, how the lift is identified and who arranges assistance outside normal working hours.
Agree responsibility for automatic test-call failures, battery checks, maintenance and any subscription renewals. Buying an autodialler does not by itself arrange an answering service.
Our lift maintenance service covers planned care under the agreed scope. If a battery needs attention, see emergency telephone batteries. Our digital job sheets show how we record work and follow-up findings.
Lift autodialler questions.
Will a new autodialler work with our existing phone line?
Compatibility must be checked for the selected equipment and service. A matching socket is not enough: speech, alarm identification and any signalling or test-call functions need to work. If the line is changing, include the provider’s notice in your enquiry.
Do we need a new autodialler for the digital switchover?
Not necessarily. A suitable telephone may be retained with a compatible connection. The telephone, proposed network service and backup power need assessing together. A 4G mobile gateway is one option where the equipment and site signal are suitable.
Can the alarm still work during a power cut?
It needs suitable backup for the whole connection, not just the car telephone. A gateway or digital fixed-line equipment may have a separate supply. The required backup duration and power-failure checks depend on the installation and selected equipment; these should be confirmed and recorded.
Can you install equipment if we do not know the make or model?
Yes—start with the location and what you need to resolve. Send existing reports or photographs from safe, accessible areas if you have them. We will discuss what needs identifying before a suitable option can be quoted.
Is this the same as replacing an alarm siren?
No. A siren or beacon provides a local alert. An autodialler provides a call and two-way speech to the answering service. The two may form part of the same installation but serve different purposes.
Supply and installation
Tell us about your lift alarm.
You do not need a model number or a technical diagnosis to start. Tell us what you know and we’ll discuss what needs checking.
Useful details, if you have them
- Site postcode and number of lifts.
- What needs attention: a failed call, replacement equipment or a phone-line change.
- Autodialler make and model, if known, and any recent report or provider notice.
- Who currently receives alarm calls and manages the line or SIM, if known.
Use existing records or photographs taken from safe, accessible areas. There is no need to open panels or enter the lift shaft to make an enquiry.
The enquiry form carries this equipment category across for you to check or change. The email link opens your email app; you can attach files there.
Related support
Explore the next step.
Technical references
- Government guidance on digital phone services — why connected equipment needs checking.
- SafeLine GL6 4G VoLTE — manufacturer information on voice service and backup arrangements.
Manufacturer features are specific to each model. They do not establish suitability for every installation.