Parts & equipment · Supply options
Lift autodiallers.
Supply-only lift autodialler equipment from SafeLine and Syntium. Contact Forge Lifts with the existing unit make and model, the required equipment and your site or delivery details. We will confirm the suitable option, availability and quotation before you order. Product specification and compatibility depend on the selected model. Installation is a separate service.
We can also quote for supply and fit where appropriate. The equipment, work and price are confirmed for your installation.
Equipment identification
Request a product quote.
Tell us whether you need supply only or supply and fit, the quantity required and your site or delivery postcode. For lift autodiallers, please include:
- Existing unit make and model.
- Required equipment.
- Site or delivery details.
Send details you already have, or ask your lift engineer to identify the equipment. Photographs should be taken from safe, accessible areas; you do not need to open panels or access the lift shaft to make an enquiry.
Email opens your email app, where you can attach photographs. If using the form, include the product range in your message.
Assess the alarm before choosing a replacement.
An autodialler connects a passenger’s alarm call to an answering service. An upgrade may involve the telephone equipment, its connection or both. Forge can assess the existing arrangement and quote for the work it needs.
A changing phone line does not automatically mean the whole autodialler must be replaced. Where the existing unit is suitable, a compatible mobile gateway may be an option.
Plan the complete call path.
The proposal needs to cover the passenger controls and voice unit, the connection, backup power and the receiving service. Confirm who answers calls, identifies the lift and arranges assistance.
Ask how the selected equipment can be programmed and supported if you change maintenance provider. Access to configuration and records should be discussed before installation.
Commissioning and ongoing support.
Agree end-to-end testing with the answering service, including speech, lift identification and the required power-failure checks. Keep the handover records and clarify responsibility for batteries, test calls and any SIM charges.
Our digital phone line guide explains the current switchover and why compatibility should be checked before the provider changes the line.
Start with your installation
What to send us.
- Lift make, location and current alarm model, if known.
- Any phone-provider migration notice or communication fault.
- Who receives the calls and manages the current line or SIM.
Existing reports and photos taken from safe, accessible areas can help. We’ll confirm the assessment or work needed for your site.
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