Lift Autodiallers

Keep your lift compliant with secure 2-way communication.

In need of a fast and easy autodialler solution?

With the up-coming digital switch many of our clients are upgrading their lift's autodialler packages.

If you're in need of a new autodialler system, or need to integrate a GSM unit to your existing equipment, let us know by giving us a call or email us at

Our repair teams are ready to meet your request.

Synplicity Autodiallers

Photo of a red Synplicity Autodialler & GSM unit.

SafeLine Autodiallers

Photo of a SafeLine autodialler

Memcom Autodiallers


How does the installation process work?

The autodialler/gsm system is installed on top of the lift car.

A photo of a GSM unit and an Autodialler unit installed on top of a lift.

The GSM unit and autodialler are installed on top of the lift car. Sometimes these units are combined, depending on which product you want.

The system is integrated with your existing lift equipment, utilising the lift car top power supply and a back-up battery so that the unit remains functional in the event of a power outage.

Units which utilise a GSM gateway rely on a SIM card to allow for communication. When you get one of our packages, we supply a 1, 2, or 3 year pre-paid SIM card.

A communication unit is installed inside the cab.

A photo of a lift autodialler speaker unit.

A communication unit is installed inside the lift car.

Sometimes they are installed as an additional unit inside of the lift car and mounted on the wall, and sometimes they are hidden behind the lift's control panel. It is up to client preference.

The unit can be programmed to dial out many different phone numbers as per the client's requirements. It is standard for the programmed phone number to dial through to the incumbent lift company's 24/7 help desk.

Phone lines are being phased out

The digital switch, also known as the PSTN and ISDN switch-off, refers to the ongoing changes to the UK telecoms network, in which fibre lines are being rolled out across the country to replace copper lines.

The vast majority of the lift emergency telephones installed in the UK are based on copper lines. However, once these lines are transitioned into fibre, they will no longer be able to carry any power, which means that if a power failure occurs, the telephone line will fail and leave the emergency telephone useless.

Lift regulations require that a resilient 2-way emergency phone line is provided to the lift, and this responsibility falls with the lift owner.

The cheapest, quickest, and most reliable solution is to fit a GSM Gateway that simulates and replaces the now-obsolete analogue line. These gateways use a standard SIM card and negate the need for a hard-wired phone line.

Frequently Asked Questions

An autodialler is a device, or system of devices that allow calls to be made to pre-programmed phone numbers.

There are many different types of autodiallers, from systems that simply make phone calls, to systems that integrate to remote monitoring systems that analyse the status and performance of your lift. This is known as IoT (Internet of Things) technology.

Since July 1, 1999, a rule has been in place that requires all elevators to have alarm devices. These alarms let people who are stuck inside call for help. This rule has also been applied to many new and old types of elevators, making them safer for everyone.

Lift owner news - Telephones lines and lifts

It's unlikely.

The most common autodiallers that are installed in the UK can run on with a GSM unit. 

GSM stands for "Global System for Mobile communication". 

A GSM unit utilises a mobile network to allow communication between devices. In this instance, it allows a lift autodialler to make phone calls using a SIM card.

The cost for an autodialler package (Autodialler + GSM unit) can vary depending on what you need. But a rough estimate including labour for installation is £1100-£1800+vat. 

The cost will vary depending on any special requirements you have, or features you prefer. 

There are many great autodialler manufacturers to pick from in the UK. 

At Forge Lifts we choose to supply from SafeLine, Memcom, or Syntium.

We have chosen these manufacturers due to:

  • Ease of installation.
  • High quality equipment.
  • Great technical support.
  • The systems are open protocol, and can be worked on by any lift company.