Safe operation
Routine checks and servicing of lift equipment and safety components, with concerns recorded and explained.
Lift maintenance · London & the South East
Lift maintenance.
Planned around your lift.
Routine servicing for modern lifts and legacy equipment. Practical engineering care, clear visit reports and a schedule suited to your building.
Arranging a service or changing provider? Talk to us about your lift.
4.9 out of 552 Google reviews
Planned servicingClear digital reportsModern & legacy equipment
Regular care for the lift you rely on.
Preventative maintenance helps you understand your equipment’s condition and deal with wear and developing faults.
Day-to-day reliability
Regular attention to wear and adjustment needs helps reduce avoidable faults and disruption to your building.
Long-term condition
A record of service findings helps you understand deterioration and make informed decisions about future repairs or improvements.
- Passenger lifts
- Goods lifts
- Platform lifts
- Dumbwaiter lifts
- Stair lifts*
*Residential/private-home stairlifts not supported. Commercial/managed environments only (e.g. care homes, HA, FM contracts).
Planned servicing
A clear plan.
Proper attention on site.
Your lift’s type, condition, use and manufacturer’s recommendations help determine its servicing schedule.
We work with you to agree access and visit arrangements that suit your building.
Discuss your servicing needsUnderstand your equipment
Tell us about the lift, its usage and any known issues. Existing service records help us understand its history and agree the maintenance requirements.
Carry out the service
Our engineer carries out the agreed routine servicing, checks and adjustments appropriate to the equipment.
Record the findings
Your digital report explains the work carried out and the condition of the items checked, with concerns and recommendations for follow-up.
Your maintenance report
Know what was checked.
And what needs attention.
A useful report gives you more than a record of attendance. It sets out the engineer’s findings and a condition checklist organised by lift area.
- The servicing and adjustments carried out
- Condition labels for the components checked
- Items to monitor and recommended follow-up
The report reflects the maintenance visit. Additional diagnostic detail belongs to a technical investigation when one is needed.
Explore all report examples
Choose the maintenance cover you need.
Three options for planned servicing and ongoing support. We’ll discuss the equipment and confirm the scope of your agreement.
Standard
Planned preventative maintenance with reduced labour rates.
- Planned visits
- An agreed number of maintenance visits per year.
- Call-outs and repairs
- Charged separately, with reduced labour rates for contracted customers.
- Priority attendance
- Priority over non-contracted customers.
- Consumable materials
- Includes items such as lubricants and cleaning materials.
Intermediate
All Standard benefits, with call-out charges included.
- Planned visits
- At least six maintenance visits per year.
- Call-outs and repairs
- No charge for a call-out. Repair work remains chargeable.
- Priority attendance
- Priority over non-contracted customers.
- Consumable materials
- Includes items such as lubricants and cleaning materials.
Comprehensive
Cover tailored to your lift following a condition assessment.
- Planned visits
- At least six maintenance visits per year.
- Initial assessment
- A dilapidation report records the condition of the installation.
- Covered equipment
- Specific parts of the installation are included in the agreed cover.
- Individual scope
- Your agreement sets out the covered items and any exclusions.
The servicing schedule is agreed for your equipment and building. Intermediate and Comprehensive contracts require at least six visits per year; Comprehensive cover is assessed individually for each lift.
Equipment knowledge
Support for the lift you have.
We maintain lifts from major manufacturers, with technical documentation supporting work on modern control systems and older installations.
If a visit identifies a fault that needs further investigation, our repair capability includes in-house control-board and drive repairs, assessed case by case.
Trusted with ongoing lift care.
Customer feedback on routine servicing, communication and changing maintenance provider.
Worked with Forge Lifts for a few years now, we have built up a very good relationship with them. Very responsive, quick booking dates and carry out servicing the lifts to a high standard. Alan is always happy to help.
Great company to work with, good communication with quick response times to issues that need resolving. Engineers knowledgeable and professional whether here on a routine maintenance visit or for other issues with our two lifts. Switched to Forge Lifts a few years ago after being let down by our previous service provider, would high recommend.
Forge Lifts have been maintaining my lifts in Ashford for around 8 months, the engineer Peter is always polite, professional and carries out lift maintenance and repairs to a high standard. Would highly recommend this lift company!
Talk to Forge Lifts
Let’s plan your lift maintenance.
Tell us about your lift and the servicing you need. Whether you’re arranging a service or reviewing your maintenance contract, we’ll discuss the next step.
Need a repair now?
For an urgent breakdown, call our team directly.
020 7097 8588 24/7 emergency call-outsServicing enquiries and existing maintenance arrangements welcome.
info@forgelifts.co.ukEnquire about maintenance
Your enquiry — for urgent breakdowns, please call us directly.
Review your enquiry
Check your details, then send your enquiry to our team.
- Name
- Site postcode
- Phone
- How we can help
Your building
The site postcode, building use and any access arrangements we should know about.
Your lifts
How many lifts you have, their type and any recurring issues or concerns.
Your current arrangements
Your current servicing arrangements and when you would like the new service to begin, if known.
Before you contact us
Lift maintenance questions
Our Dartford and Reading offices support customers across London and the South East. Tell us your site postcode so we can discuss your requirements.
Locations we coverHow often should my lift be serviced?
We agree a servicing schedule based on your lift’s type, condition and usage, taking the manufacturer’s recommendations into account. Standard cover includes an agreed number of visits per year; Intermediate and Comprehensive contracts require at least six visits per year.
Is maintenance the same as a LOLER examination?
No. Routine servicing maintains the equipment; a thorough examination under LOLER is a separate assessment. A maintenance visit and its report do not replace that examination.
Read HSE guidance on thorough examinations, or get help arranging an independent examination.
Can I switch from another maintenance provider?
Yes. Tell us about your current arrangements, the equipment and when you would like Forge Lifts to take over. Any existing service records or reports help us understand the lift and discuss the handover.
Are breakdowns and replacement parts included?
Standard includes planned servicing, reduced labour rates, priority attendance and consumable materials. Intermediate adds call-outs at no charge, while repair work is still charged. Comprehensive cover is tailored after a dilapidation report, with specific parts of the installation covered by the agreement.
Compare the maintenance options or contact us to discuss the cover for your lift.
Can you maintain older lifts?
We support modern lifts and legacy equipment across major manufacturers. Share the make, model and service history if available so we can discuss the requirements for your equipment.
Can I book a service or discuss a new contract?
Yes. Contact us with the site postcode, lift details and your preferred timing. We’ll discuss the work needed, access arrangements and the next step.