Maximise lift safety & efficiency.
When it comes to lift maintenance, we've got you covered.
Regular servicing is not just about meeting legal requirements—it’s about keeping your lifts running smoothly, ensuring the safety of everyone who uses them, and avoiding costly breakdowns.
Whether you need ongoing maintenance for one lift or many, we’re here to make the process simple, efficient, and stress-free.
What does Forge Lifts' maintenance look like?
Booking your maintenance visit.
If you're purchasing a one time maintenance you simply need to contact our office at info@forgelifts.co.uk and let us know your preferred time and date for the engineer to visit. This can be during or after work hours.
If you've taken a preventative maintenance contract out with us, you can set the attendance to be the same time and day each month, or have a more casual attendance that suits your requirements.
Engineer's attendance.
When our engineer begins their journey to your location they will provide a real-time ETA and an additional alert when they are 20 minutes away from site.
On arrival they will be wearing Forge Lifts' company uniform, and will have a Forge Lifts' company ID card for your viewing. They will ask you about your lift and any issues or concerns you have that they can address whilst on-site.
During the maintenance visit they will confirm that the lift is safe to operate by inspecting key components of your lift equipment. Once the safety has been confirmed they will examine the lift equipment and identify wearing components that are likely to contribute to problems in the future. Towards the end of their visit they will ensure that all components are clean, lubricated, and functional. Once over, they will sign the on-site log card to make record of their attendance.
Maintenance sheets.
At the end of each maintenance a digital attendance sheet will be sent to you. This sheet will outline key information gathered from the maintenance visit.
The lift maintenance report has a key ("Serviceable", "Worn but serviceable", "Should be renewed", "Critical", "Not applicable".) that is added to each service item.
There is a section on the report called "Maintenance notes". This allows the engineer to detail information on observations, the action they have taken, parts required, or general recommendations for future action.
Our engineers are encouraged to take as many photos as they can so our clients have a good understanding of their lift equipment.
Maintenance contracts.
We understand that no two buildings or lifts are the same. That’s why we don’t believe in one-size-fits-all solutions. While we offer a range of contract options—from standard maintenance to fully comprehensive plans—you’re not limited to a pre-made package.
Instead, we’ll work with you to create a custom maintenance arrangement that perfectly suits your equipment, usage, and budget. Whether you need occasional servicing or a plan that includes regular visits, emergency call-outs, and parts coverage, we’re here to help.
The importance of lift maintenance.
During a maintenance visit, lift engineers perform regular checks and adjustments to ensure the lift operates at peak performance. They also verify the operation of key components that safeguard the safety of the passengers who use them.
Lift problems don't disappear without action. If you don't have an engineer regularly checking your equipment, you may have unidentified issues that get worse with each run. If an issue persists for a long time, it is likely to cause further problems, which adds to the cost of repair.
You can give us a call for advice on lift maintenance, even if you plan on using another service.
What's done on a lift maintenance?
Your lift engineer should do the following:
- Carry out tests to ensure the function of key safety devices.
- Check the function of the lift equipment.
- Carrying out adjustments to equipment with tolerances that change over time.
- Making observations on wearing equipment and identifying potential future problems.
- Renewing "Consumable items". (Consumable items will generally be considered as oils and greases, light bulbs, batteries, etc).
- Making recommendations to improve the safety and extend the lifespan of your lift.
- Complete any recommendations that a LOLER engineer has made during a thorough examination.
- Clean the lift shaft and motor room.
- Make a note of their attendance on the log card.
- Complete a detailed digital report which summarises their visit.
Is it worth the cost?
Lift maintenance isn't necessarily a big expense; in fact, it can actually save you money over time.
Usually, lifts start having problems because they haven't been properly maintained. By doing regular checks and making sure everything's running smoothly and well-oiled, you can avoid most issues, except the usual wear and tear that happens over time.
When it comes to fixing lifts, it's cheaper to sort out small problems early than to wait until they turn into big ones.
A good way to think about it is like taking care of a car. It's less costly to change your car's oil regularly than to ignore it and end up with bigger problems like engine wear, bad fuel efficiency, overheating, pollution, losing your warranty, lower resale value, and even total engine breakdown.
What are the types of lift maintenance?
Planned preventative maintenance.
This refers to planned maintenance work as part of a "Planned Preventative Maintenance" (PPM) schedule.
The entire year's maintenance is planned and booked on a PPM schedule. Issues are spotted in real-time before they develop into more significant problems.
Reactive maintenance.
This refers to maintenance work that is taken once an issue has already arisen. An engineer will attend to assess the situation and provide a plan of action for resolution.
We do not recommend relying on reactive maintenance as a solution for your lift.
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