Worked with Forge Lifts for a few years now, we have built up a very good relationship with them. Very responsive, quick booking dates and carry out servicing the lifts to a high standard. Alan is always happy to help.
Lift maintenance · London & the South East
Lift maintenance
& servicing.
Planned lift servicing across London and the South East. A maintenance schedule suited to your equipment, three levels of contract cover and a clear digital record of each visit.
Arranging a service or changing provider? Talk to us about your lift.
4.9 out of 552 Google reviews
Planned servicingClear digital reportsModern & legacy equipment
Planned preventative maintenance
What does a lift service include?
The maintenance plan is matched to the lift’s design, condition, use and manufacturer’s recommendations. The work scheduled for a particular visit depends on that plan and what the engineer finds.
These are examples of the areas a servicing plan can cover. Your job sheet records the checks and work actually completed.
See a maintenance job sheetDoors, locks and protective devices
Door movement, operating parts, locks and detection equipment are checked as appropriate to the installation. Wear, alignment or unreliable operation can interrupt service and should be recorded for adjustment or follow-up work.
Replacement components and repairs depend on the agreed contract cover.
Travel, stopping and mechanical condition
Checks may include ride quality, stopping level and the condition of relevant moving equipment. A traction lift and a hydraulic lift need different servicing tasks: the plan follows the installed machinery and manufacturer’s requirements.
Changes in noise, vibration, wear or leakage help identify where further attention is needed.
Controls, alarms and communications
Relevant controls, indicators and emergency communication equipment are checked under the servicing plan. Available fault records and reported problems help direct attention to recurring issues.
An alarm that sounds inside the car does not by itself confirm that a two-way emergency call reaches the intended recipient. Any communication fault or further work is recorded.
Cleaning, lubrication and a useful record
Appropriate cleaning, lubrication and adjustments help look after the equipment. The products and tasks depend on the installation; not every part should be lubricated.
The visit report records the work, findings, lift status and recommendations. It helps distinguish work completed from repairs or investigations still to arrange.
Routine servicing does not replace an independent LOLER examination. Any supplementary testing or repairs are agreed under their own scope and your contract terms.
*Stairlift support is for commercial or managed environments only. We do not support private-home stairlifts.
Planned servicing
How often should a lift be serviced?
There is no single visit frequency suitable for every lift. Its type, condition, usage and manufacturer’s recommendations inform the servicing schedule; the building’s dependence on the lift also matters when planning access and attendance.
Standard cover has an agreed number of annual visits. Intermediate and Comprehensive contracts require at least six visits per year. That is a contract minimum, not a universal servicing rule or a substitute for LOLER examination arrangements.
Discuss your servicing needsUnderstand your equipment
Tell us about the lift, its usage and any known issues. Existing service records help us understand its history and agree the maintenance requirements.
Carry out the service
Our engineer carries out the agreed routine servicing, checks and adjustments appropriate to the equipment.
Record the findings
Your digital report explains the work carried out and the condition of the items checked, with concerns and recommendations for follow-up.
Your maintenance report
Know what was checked.
And what needs attention.
A useful report gives you more than a record of attendance. It sets out the engineer’s findings and a condition checklist organised by lift area.
- The servicing and adjustments carried out
- Condition labels for the components checked
- Items to monitor and recommended follow-up
The report reflects the maintenance visit. Additional diagnostic detail belongs to a technical investigation when one is needed.
See a maintenance job sheet
Choose the maintenance cover you need.
Compare planned servicing, call-out charges and repair cover. We’ll discuss your lift and confirm the scope before you choose an agreement.
| What’s included | StandardPlanned servicing with reduced labour rates. | IntermediateStandard benefits, with call-out charges included. | ComprehensiveCover tailored to the condition of your lift. |
|---|---|---|---|
| Planned maintenance visits | An agreed number of visits per year. | At least six visits per year. | At least six visits per year. |
| Call-out charges | Charged separately. | Included: no charge for a call-out. | Call-out terms confirmed in your agreement. |
| Repairs and parts | Repairs charged separately, with reduced labour rates. | Repairs still charged, with reduced labour rates. | Specific parts of the installation covered. Your agreement confirms repair labour and exclusions. |
| Ongoing benefits | Priority attendance over non-contracted customers. Lubricants and cleaning materials included. | The same priority attendance and consumable materials as Standard. | Benefits agreed for your lift following a condition assessment. |
| Discuss your preferred cover | Discuss Standard cover | Discuss Intermediate cover | Discuss Comprehensive cover |
Agree the detail for your lift.
Comprehensive cover starts with a dilapidation report: a condition assessment that records the installation’s existing wear and defects. We use it to agree which parts of the installation are covered.
Your agreement sets out attendance hours, diagnostic and repair labour, parts and exclusions. Included call-out charges do not mean all repair work is included.
Equipment knowledge
Support for the lift you have.
We maintain lifts from major manufacturers, with technical documentation supporting work on modern control systems and older installations.
If a visit identifies a fault that needs further investigation, our repair capability includes in-house control-board and drive repairs, assessed case by case.
Moving your maintenance to Forge
A handover with the details in place.
Changing provider starts with understanding the equipment, existing obligations and support your building needs.
Bring the records together
Share the lift make and type, number of lifts, recent job sheets, examination reports and any outstanding defects or quotations. Tell us about recurring problems and access arrangements.
Agree the scope and condition
We discuss the servicing schedule and suitable cover. Comprehensive cover starts with a dilapidation report so the parts covered and existing condition are clear. Check attendance, labour, parts and exclusions in the agreement.
Plan the changeover
Check your current agreement’s notice period and end date before committing to a start date. Confirm building contacts, access and emergency call arrangements so everyone knows who to contact.
Lift maintenance in London and the South East
Our Dartford and Reading offices support the area. Explore our work in London, Kent, Surrey and Essex, or see our wider coverage. Share the site postcode so we can confirm arrangements for your building.
Trusted with ongoing lift care.
Customer feedback on routine servicing, communication and changing maintenance provider.
Great company to work with, good communication with quick response times to issues that need resolving. Engineers knowledgeable and professional whether here on a routine maintenance visit or for other issues with our two lifts. Switched to Forge Lifts a few years ago after being let down by our previous service provider, would high recommend.
Forge Lifts have been maintaining my lifts in Ashford for around 8 months, the engineer Peter is always polite, professional and carries out lift maintenance and repairs to a high standard. Would highly recommend this lift company!
Talk to Forge Lifts
Let’s plan your lift maintenance.
Tell us about your lift and the servicing you need. Whether you’re arranging a service or reviewing your maintenance contract, we’ll discuss the next step.
Need a repair now?
For an urgent breakdown, call our team directly.
020 7097 8588 24/7 emergency call-outsServicing enquiries and existing maintenance arrangements welcome.
info@forgelifts.co.ukEmail is monitored 7am–10pm. For an urgent breakdown, call our 24/7 phone line rather than sending an online enquiry.
Enquire about maintenance
Your enquiry — for urgent breakdowns, please call us directly.
Review your enquiry
Check your details, then send your enquiry to our team.
- Enquiry about
- Name
- Site postcode
- Phone
- How we can help
Your building
The site postcode, building use and any access arrangements we should know about.
Your lifts
How many lifts you have, their type and any recurring issues or concerns.
Your current arrangements
Your current servicing arrangements and when you would like the new service to begin, if known.
Before you contact us
Lift maintenance questions
Our Dartford and Reading offices support customers across London and the South East. Tell us your site postcode so we can discuss your requirements.
Locations we coverHow often should my lift be serviced?
We agree a servicing schedule based on your lift’s type, condition and usage, taking the manufacturer’s recommendations into account. Standard cover includes an agreed number of visits per year; Intermediate and Comprehensive contracts require at least six visits per year.
Is maintenance the same as a LOLER examination?
No. Routine servicing maintains the equipment; a thorough examination under LOLER is a separate assessment. A maintenance visit and its report do not replace that examination.
Read HSE guidance on thorough examinations, or get help arranging an independent examination.
Can I switch from another maintenance provider?
Yes. Share the lift details, recent records and your preferred start date. Check the notice period and obligations in your current agreement first. Read our guide to switching lift maintenance provider.
Are breakdowns and replacement parts included?
Standard includes planned servicing, reduced labour rates, priority attendance and consumable materials. Intermediate adds call-outs at no charge, while repair work is still charged. Comprehensive cover is tailored after a dilapidation report, with specific parts of the installation covered by the agreement.
Compare the maintenance options or contact us to discuss the cover for your lift.
Can you maintain older lifts?
We support modern lifts and legacy equipment across major manufacturers. Share the make, model and service history if available so we can discuss the requirements for your equipment.
What affects the cost of lift maintenance?
The quotation depends on the number and type of lifts, condition, usage, visit frequency, site access and the cover required. Compare planned servicing, call-out charges, repair labour and parts separately. Our contract comparison shows the confirmed differences between Standard, Intermediate and Comprehensive cover.
Send the site postcode, lift details and any recent reports so we can discuss a quotation.
Can I book a service or discuss a new contract?
Yes. Contact us with the site postcode, lift details and your preferred timing. We’ll discuss the work needed, access arrangements and the next step.