Doors that will not close or lock
A lift may stop if its doors cannot complete their movement or confirm they are locked. We investigate the mechanism, operating equipment and relevant signals before recommending adjustment or replacement.
Lift repairs · London & the South East
Lift repairs &
emergency call-outs.
Lift fault finding and repairs across London and the South East, with 24/7 emergency call-outs. From doors and control systems to recurring breakdowns, we investigate the cause and explain the repair options.
Someone trapped in the lift? Use the lift’s emergency alarm or the site’s emergency contact arrangements. Read what to do if someone is stuck in a lift.
One-off repairs welcome. No maintenance contract required.
4.9 out of 552 Google reviews
24/7 telephone contactContract & one-off repairsModern & legacy equipment
Lift faults we investigate and repair.
You do not need to identify a faulty component before calling. Similar symptoms can have different causes: describe what the lift is doing, and we’ll discuss the investigation and next step.
Control-board and drive faults
Fault codes and equipment records help guide diagnosis; a code alone does not prove a component needs replacing. Our in-house control-board and drive repairs are assessed case by case. Where replacement is appropriate, we confirm compatibility and the installation work needed.
Stopping short of floor level
Uneven stopping or changes in ride quality need investigation of the lift as a system. Position feedback, drive control and mechanical or hydraulic equipment may be involved, depending on the installation. We establish the cause before selecting a repair.
A lift that stops or keeps breaking down
Tell us when the lift stopped, what it displayed and whether the fault has happened before. Previous job sheets and available controller records can reveal patterns. An intermittent fault may require further investigation if it is not present during attendance.
Emergency phone and alarm faults
A failed alarm call may involve the autodialler, its power or battery, the telephone connection or the receiving arrangements. We assess the call path and explain the work needed, including suitable replacement equipment where required.
Older equipment and unavailable parts
The age of a lift does not decide whether it can be repaired. We consider condition, technical information and parts availability. If a direct replacement is unavailable, we discuss whether electronic repair, a suitable alternative or a targeted upgrade is practical.
- Passenger lifts
- Goods lifts
- Platform lifts
- Dumbwaiter lifts
- Stair lifts*
*Residential/private-home stairlifts not supported. Commercial/managed environments only (e.g. care homes, HA, FM contracts).
Arranging work for a London building? Explore our London lift repair service
From your first call to the next steps.
A clear process, whether this is a one-off breakdown or a lift we already maintain.
Tell us about the fault
Call with the site postcode, the lift’s current status and a description of the problem. We’ll discuss availability and the information needed for attendance.
We investigate on site
Our engineer assesses the fault and carries out the repair work possible during the visit. The equipment, findings and parts required determine the next steps.
You receive a clear report
Your digital visit report records the findings, work carried out and lift status, with any further work or recommendations explained.
Engineering experience behind the repair.
Equipment knowledge
Modern lifts and legacy systems.
We work across major lift brands, supported by technical documentation for both older installations and modern control systems.
Tell us the equipment details you have. We’ll assess the fault and explain the available repair options.
The brands we supportIn-house electronic repairs
Control boards and drives.
Our capability includes repairing lift control boards and drives in-house. Each is assessed case by case, based on the equipment and the fault.
We’ll advise whether an electronic repair is a practical option and explain what is involved. If replacement is needed, explore our control boards and lift drives, supplied and installed to suit the equipment.
Discuss an electronic repairClear reporting
A clear record of the repair visit.
Your call-out report explains what the engineer found, the work carried out and the lift’s status at handover.
- The reported fault and findings on site
- Work, adjustments and checks carried out
- Lift status and any further work required
The detail matches the visit. A technical investigation may require additional diagnostic evidence and conclusions.
See a call-out job sheet
What our customers say
Feedback on our repairs, fault finding and customer service.
Fast response time and the engineer who attended was very polite and knowledgeable, had the lift back up and running within the hour. Would recommend to anyone!
The lift engineer who attended was exceptionally polite, professional, and helpful. They diagnosed and resolved the issue quickly and efficiently, and also took the time to offer valuable advice. The entire team at the company is welcoming, friendly, and a pleasure to deal with. Highly recommended.
After dealing with numerous lift companies over a 4 year period, I found Forge Lifts. They are truly amazing from prompt responses to emails/calls, competent engineers. Highly recommended and I would not hesitate to recommend them
Talk to Forge Lifts
Arrange a lift repair.
Tell us where the lift is, what has happened and how to contact you. For an urgent breakdown, speak to our team by phone.
One-off repairs welcome. No maintenance contract required.
info@forgelifts.co.ukEmail is monitored 7am–10pm. For an urgent breakdown, call our 24/7 phone line rather than sending an online enquiry.
Enquire about a repair
Your enquiry — for urgent breakdowns, please call us directly.
Review your enquiry
Check your details, then send your enquiry to our team.
- Name
- Site postcode
- Phone
- How we can help
The site and access
The building postcode and who our engineer can contact on arrival.
What the lift is doing
When the fault started, what you have noticed and whether the lift is out of service.
Any equipment details
The lift make, model or previous report, if available. You can still contact us without these.
Before you contact us
Lift repair questions
Our Dartford and Reading offices support customers across London and the South East. Call with your postcode to discuss availability for your site.
Locations we coverCan you help if we don’t have a maintenance contract?
Yes. We attend for both existing contract customers and customers who need a one-off repair. You do not need a maintenance contract with Forge Lifts to contact us.
How quickly can an engineer attend?
Our phone lines are monitored 24/7. Call with your site postcode and the fault details so we can discuss availability and arrange the next step.
Will the lift be repaired on the first visit?
That depends on the fault, the equipment and whether parts are needed. Our engineer will explain the findings and the lift’s status. If further work is required, we’ll provide a report, quotation and proposed next steps.
Can you repair older lifts and electronic components?
We support modern and legacy lift equipment. Our in-house electronic repair capability covers control boards and drives, assessed case by case. Share the make, model and fault details if you have them.
How much will the repair cost?
The cost depends on diagnosis, labour, parts and access, as well as the cover in any existing agreement. We quote for replacement parts or further work identified during attendance. See what to compare in a lift repair quotation.
Should I call or email to report a breakdown?
For an urgent breakdown, call 020 7097 8588. Our phone lines are monitored 24/7; email is monitored from 7am to 10pm. For other repair enquiries, you can email info@forgelifts.co.uk.