Start with the correct user manual. Charging, cleaning and operating instructions vary between stairlift models.
Who this guide is for.
These are general care principles for owners and building managers. Forge’s stairlift services cover commercial or managed environments, such as care homes and managed housing; we do not support residential/private-home stairlifts.
For a private-home stairlift, contact your installer, manufacturer or a domestic stairlift specialist. Keep their support number with the equipment instructions.
Use the instructions for your model.
Keep the manual available to users and staff. Follow its directions for parking, charging, cleaning and any permitted user checks. If it is missing, ask the supplier for a replacement that matches the equipment.
Stannah’s model-specific user manuals are one example of manufacturer guidance. Other makes need their own instructions; do not apply advice for a different model.
Keep everyday care simple.
Keep the staircase and access areas clear of stored objects. Report changes in operation, visible damage or charging warnings to the responsible person.
Only clean accessible surfaces as permitted by the manual. Do not apply a generic lubrication routine, introduce objects to test safety sensors, remove covers or adjust safety devices. Have servicing and repairs carried out by a competent provider.
In a managed building, agree who records observations and who contacts the maintenance company. That avoids a recurring problem being passed between shifts without follow-up.
When something is wrong.
If operation is unusual or you suspect a defect, stop using the stairlift and seek advice from the service provider. Record any displayed message without opening the equipment or trying repeated resets.
If someone is stranded, summon trained assistance and follow the site’s emergency arrangements. Avoid improvised transfers or attempts to move the mechanism. For immediate danger or a medical emergency, contact the emergency services.
Arrange servicing and the right examinations.
Agree servicing with the provider based on the model, use and manufacturer’s instructions. A routine service and a thorough examination are separate activities.
HSE’s stairlift guidance distinguishes equipment used by employees from other settings. Business operators still have responsibilities for users’ safety even where LOLER does not apply. Confirm the appropriate inspection and examination arrangements for your site with a competent provider.
Keep the essential information together.
- Make, model, serial number and installation location.
- User instructions and the service provider’s contact details.
- Maintenance records and any examination reports.
- Fault descriptions, dates and outstanding recommendations.
- Site arrangements for assistance and alternative access.
For supported commercial or managed sites, Forge can discuss maintenance and repairs. Send the equipment details first so we can confirm suitability.