What Does a Lift Company Do?

Brought to you by Forge Lifts, a Kent Based Lift Service

Updated 13/03/2023

When we think of the essential components that make up our modern buildings, lifts or elevators are often taken for granted. Yet, these are the backbone of vertical transportation in multi-story structures. At Forge Lifts, we understand the significance of a well-maintained, efficient lift system supported by experienced Lift Engineers. But what exactly does a lift company do?

Understanding the Role of a Lift Company

At its core, a lift company specialises in the installation, maintenance, repair, and modernisation of lifts or elevators. These services are vital for ensuring the safe and efficient movement of people and goods in various types of buildings, from residential complexes to commercial towers and industrial facilities.


Lift companies are involved in the entire process of elevator installation, starting from consulting and design to construction and final inspection. This ensures that the elevator is tailored to the building's specific needs and integrates seamlessly with its design and functionality.

Maintenance and Repair

Regular maintenance is key to the longevity and reliability of elevators. Companies often provide 24/7 emergency response and custom maintenance schedules, focusing on prompt and efficient service to minimise disruption. The goal is to keep elevators running smoothly and address issues promptly.


With changing technology and building codes, lift companies help upgrade existing elevator systems. This includes installing new technology, improving safety features, and aesthetic enhancements, ensuring elevators are up-to-date and efficient.

Safety Compliance

Safety and compliance are critical. Lift companies manage elevator testing and inspection schedules, ensuring compliance with LOLER and PUWER regulation requirements.

Emergency Services

Companies like Forge Lifts offer around-the-clock emergency services. This includes a 24/7 hotline for immediate assistance, ensuring any lift breakdowns or issues are addressed promptly to maintain safety and minimise inconvenience.

How Lift Companies Assist Their Customers:

A lift company plays a pivotal role in a building's functionality. By ensuring reliable and safe lift operations, companies like Forge Lifts help maintain the rhythm of daily life in multi-story buildings. This includes reducing downtime through proactive maintenance, enhancing energy efficiency, offering customisation for specific building needs, and providing accessibility solutions.

Ensuring Safety and Compliance:
One of the primary roles of lift companies is to ensure that all elevators comply with safety regulations. This is achieved through regular inspections, maintenance, and adherence to safety standards. By doing so, they help prevent accidents and ensure the safe operation of lifts.

Reducing Downtime with Maintenance and Repairs:
Regular maintenance helps in identifying potential issues before they escalate into major problems. This proactive approach not only extends the lifespan of the elevator but also minimises downtime due to breakdowns, which is particularly important in commercial or residential buildings where lifts are crucial for daily operations.

Energy Efficiency and Cost Savings:
Modern lift companies often provide energy-efficient solutions, which can lead to significant cost savings for their customers over time. Upgrading to more energy-efficient models or modernising existing systems can reduce electricity consumption and lower operating costs.

Customisation and Modernisation:
Lift companies can customise elevator systems to fit the specific needs and aesthetics of a building. Modernisation services can also update older systems with the latest technology, improving performance and safety features.

Accessibility and Mobility Solutions:
For buildings with accessibility requirements, lift companies can provide solutions like wheelchair lifts or stairlifts, ensuring that all individuals have easy access to different floors.

Emergency Response Services:
In case of elevator malfunctions or emergencies, many lift companies offer 24/7 call-out services to quickly address and resolve the issues, ensuring minimal disruption for the building occupants.

Technical Expertise and Consultation:
Lift companies bring technical expertise and can offer valuable advice on the best types of elevators for a particular building, considering factors like building height, usage patterns, and budget.

Training and Support:
Some lift companies also provide training for the building's maintenance staff, equipping them with basic knowledge and skills to handle minor issues and understand the elevator's operation.

Cultivating Industry Talent: The Role of Apprenticeships and Trainee Programs

In the world of lift engineering, the nurturing of new talent is as crucial as the maintenance and installation of the systems themselves. Lift companies play a pivotal role in shaping the future of the industry through apprenticeship programs and trainee opportunities, including positions for 'mates'.

Apprenticeship Programs: A Foundation for Future Engineers

Apprenticeship programs in the lift industry offer a blend of academic learning and hands-on experience. These programs are designed to provide aspiring lift engineers with a comprehensive understanding of the trade. Apprentices gain practical skills in installation, maintenance, and repair, under the mentorship of experienced professionals. This approach ensures a steady influx of well-trained, knowledgeable engineers into the industry.

Trainee 'Mates': A Practical Learning Path

Recognising the diverse pathways into the profession, many lift companies also offer opportunities for 'mates'. These positions are tailored for individuals seeking practical, on-the-job experience, but who may not be enrolled in a formal apprenticeship program. Working alongside seasoned engineers, these trainees learn the intricacies of lift technology, gaining valuable insights and skills that contribute to their professional development.

Impact on the Industry

The commitment of lift companies to apprenticeship and trainee programs is not only an investment in individuals but in the industry's future as a whole. By fostering new talent, these companies are ensuring a continuous improvement in service standards and innovation in lift engineering. This approach also helps address the skills gap in the technical trades, contributing to a more robust and dynamic workforce.

Written by Megan Forge