Start with the written scope.
A maintenance agreement should explain the planned visits, covered work, attendance arrangements and exclusions. Compare those details against the lift’s condition, use and the needs of its passengers.
Call-out charges and repair charges are not necessarily the same thing. Ask how investigation, subsequent repairs and replacement parts are treated rather than assuming an attendance includes everything.
Forge’s Standard package.
- An agreed number of planned preventative maintenance visits each year.
- Reduced labour rates.
- Priority attendance over non-contracted clients.
- Consumables such as lubricants and cleaning materials.
Standard does not include the call-out charge cover provided by Intermediate. Priority is relative to non-contracted clients; it is not a promise of a fixed arrival time.
Forge’s Intermediate package.
Intermediate includes the Standard benefits plus included call-out charges: there is no charge for a call-out. Repairs are still charged.
Intermediate contracts require at least six planned maintenance visits per year. Confirm the scope of any proposed repair and its charges before authorising it.
Forge’s Comprehensive package.
Comprehensive is tailored to the individual lift. A dilapidation report is carried out and specified parts of the installation are covered according to the agreed terms.
It does not mean every component and every circumstance is automatically included. Ask for the covered items and exclusions to be identified clearly. Comprehensive contracts also require at least six visits per year.
Questions worth asking before you sign.
- How many visits are agreed, and what records will we receive?
- Which attendance charges, labour and replacement parts are included?
- What hours and response arrangements apply?
- How are existing defects and excluded work handled?
- What are the renewal, notice and termination provisions?
Six visits is Forge’s minimum for Intermediate and Comprehensive contracts, not a universal legal servicing interval. The appropriate maintenance plan depends on the equipment and its use.
Maintenance and LOLER examinations are different.
Routine servicing does not replace a thorough examination. HSE explains the distinction and the need for sufficient independence and impartiality in examination.
Forge does not carry out LOLER examinations in-house. We can help arrange an independent third-party provider or introduce you to one. Ask separately what examination arrangements and costs apply. See our maintenance service and LOLER support.