Dogs, leads & children’s reins
Keeping your dog safe around lifts
A thin lead may not trigger the door sensors. Keep your dog close, enter and leave together, and keep the whole lead clear of the doors. Includes guidance on children’s reins.
From Forge Lifts
Advice & guides.
Understand your lift, compare your options and plan its ongoing care. Explore our articles and specialist services.
Passenger safety
Small precautions. Important protection.
Practical reminders for passengers, families and the people who manage buildings.
Calling for help
Stuck in a lift: what to do
Use the alarm or emergency phone, explain your situation and wait inside for qualified help. Never force the doors or try to climb out.
Children and doors
Small hands and moving lift doors
Keep children’s hands away from lift doors—even while they are opening. Fingers can be drawn into the gap beside a moving panel.
Accessible journeys
Prams, wheelchairs and mobility scooters in lifts
Allow enough time, check the entrance and cross the threshold at a controlled pace. Never use wheels, footrests or a pram to hold the doors open.
Common questions
Decisions about your lift.
Clear answers on recurring faults, maintenance cover, reports and planning the next repair or upgrade.
Reliability
My lift keeps breaking down—what should I do?
Repeated call-outs deserve a clear explanation. Bring the fault history together, understand what has been found and agree the next step.
Planning
Repair, modernise or replace my lift?
Choose an approach based on the installation’s condition, supportability and the needs of the building—not age alone.
Maintenance cover
What does a lift maintenance contract include?
Compare planned servicing, call-out cover and repairs separately. A package name alone does not tell you what is included.
Reports and recommendations
What does my lift report mean?
Understand what was checked, what was found and what needs to happen next. The type of visit determines the level of detail you should expect.
Legacy equipment
Can an older lift still be maintained?
Age alone does not determine whether a lift can remain supported. Condition, documentation, parts and the suitability of repairs all matter.
Repair quotations
How much does a lift repair cost?
The cost depends on the fault, equipment and work required. A useful quotation explains its scope and assumptions rather than offering a price before the problem is understood.
Looking after your lift.
Advice on choosing support, understanding examinations and getting to know your equipment.
Maintenance
Choosing a lift service company
What to consider when comparing providers, maintenance support and contract terms.
Examinations
What does a LOLER engineer do?
An introduction to the examiner’s role and how it differs from maintenance and repair work.
Communications
Digital phone lines and your lift
What the digital switchover means for lift alarms, backup power and mobile connections.
Technology
Understanding lift connectivity
An introduction to connected equipment and remote monitoring.
Planning
What does a lift consultant do?
Explore the role of a consultant in planning and managing lift projects.
Lift ownership
What does a lift company do?
A guide to the services and support available for lift owners.
People & skills
The role of a lift engineer
Explore engineering roles, training and the people who work on lifts.
People & skills
Becoming a lift engineer
Training routes, practical skills and questions to ask a prospective employer.
Equipment care
Taking care of a stairlift
Everyday care and professional support, with guidance for commercial and managed sites.
For advice about the equipment and arrangements at your own site, speak to our team.
Explore your equipment and options.
More about specific components, upgrades and lift types. Tell us about your installation so we can discuss what is suitable.
Communications & monitoring
Lighting
Protection & access
Surveys & equipment
Talk to Forge Lifts
Advice for your lift.
If you have a fault, a project in mind or a question about your equipment, tell us what you need.